Products return
We have tried to simplify the shipping procedures to maximize your convenience. Shipping and delivery information is presented here. The actual cost of shipping will be automatically added to your online order statement when you confirm your order from the shopping cart.
If you have any questions regarding shipping do not hesitate to email us at info@citythreadz.ca
call 1-905-523-0711, Monday to Friday from 10h00 and 16h00 Eastern time zone .
To make a hassle-free return or an exchange, CityThreadz.ca offers a 30 day return policy! Merchandise returned for refund within the 30 day return period. Original shipping and handling charges are non-refundable. The Customer is responsible for return shipping and handling charges on all returned items. All returns must obtain a prior RMA# (Returned Merchandise Authorisation) from CityThreadz.ca. Any return we receive without an RMA number will be returned to you and no credit issued. RMA numbers are valid for 15 days from date of issuance. Returns must be 100% complete, unopened in original factory condition, with all original boxes and packing materials, contain all manuals, inserts and accessories. Additional charges may apply if the merchandise is not returned in 100% complete condition and/or opened.
Before requesting an RMA (Return Merchandise Authorization), make sure that you have read and understood clearly our Return Policy.
To obtain an RMA#, simply contact us at 1-905-523-0711 or by email at info@citythreadz.ca
RMA#’s and returns directions will be emailed to customer within 3 days.
When shipping your package, we recommend that you insure the package you are returning. In the event the package is lost or damaged in transit, CityThreadz.ca shall not be responsible. We suggest that you use a traceable carrier that can provide you with proof of delivery. RMA number must appear clearly on the shipping label affixed on the outside of all return shipments. Please do not mark the box itself in any other way.
We reserve the right to refuse a return on any product that does not meet these requirements.
After we have received your return, inspected it, and approved it for a refund, we will credit the approved refund amount to the original credit card used for purchase.
Defective Merchandise
Although, all products sold at CityThreadz.ca are New and they are covered by the Manufacturer’s warranty. CityThreadz.ca stands behind the quality and condition of all merchandise sold and our highly trained representatives are available to assist with manufacturer’s warranty service, exchange and repair if any item proves defective.
If your merchandise arrives malfunctioning or appears to be defective, please contact the manufacturer to obtain warranty service. In many instances. Our Customer Service team will make every effort to assist you in obtaining technical support and warranty service. At the discretion of CityThreadz.ca, in some instances, we may decide to repair or replace a defective product via our facility or to a designated repair station closer to your area. Defective merchandise returned to our facility will be replaced with the same product. Refunds will be subject to a 15% restocking fee less the original shipping charges. The Customer is responsible for return shipping and handling charges on all returned items.
Damaged Merchandise
In the event that your merchandise arrives to you in physically damaged condition due to transit damage, please email us at info@citythreadz.ca. You must make claims for damage within 3 days of delivery. After this allotted time, we cannot accept responsibility for the claim. We will contact the delivery carrier (UPS, FedEx, Purolator or Canada Post) on your behalf and have the merchandise picked up and inspected. Merchandise must be returned in the original shipping carton. Upon receipt of damaged merchandise to our warehouse, a replacement unit of the same model will be shipped to you or to be credited.
Refused Shipments
At CityThreadz.ca, we make every effort to ship orders expeditiously. Merchandise that is refused will be subject to a 15% restocking fee. Shipping and handling charges are non-refundable. If you wish to cancel your order prior to shipping you must let us know the day prior to shipping. No charges will be posted for cancellations that are made prior to processing and shipping.