Privacy Policy

What information do we collect?

I am over 18 and I authorize City Threadz Ltd. Use my personal information for marketing and opinion research purposes. This includes analysing my global interactions with adidas (such as my shopping history, application usage, social media and personal information that I share with City Threadz) to send me personalised business messages about City Threadz Products. City Threadz can contact me by email, SMS, regular email, applications or other communication channels provided by me.

•We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.

•When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

•We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

•Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

•To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.

•To allow us to better service you in responding to your customer service requests.

•To quickly process your transactions.

•To administer a contest, promotion, survey or other site feature.

•If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted to PayPal via their Secure Socket Layer (SSL) technology and then encrypted into their databases to be only accessed as stated above.

Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Firefox Mozilla, Google Chrome, Safari or Internet Explorer …) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include CityThreadz.ca. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the “Login” section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the “Login” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on November 13, 2011.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our site, you consent to our privacy policy.

In addition to the general CityThreadz.ca Privacy policy, which can be found here, the following policy applies to citythreadz.ca: We will use the information we have gathered about you only to provide a convenient shopping experience for you in the City Threadz Ltd Online Store and to fill your orders, except in those cases where you have also registered to have one or more newsletters sent to you.

What information do we collect and how do we use it?

Personal Information

City Threadz Ltd collects personal information when you open an account, submit orders or purchase merchandise from the Website, or otherwise provide information to participate in the services and offerings on the Website. On such occasions, the personal information collected by or on behalf of City Threadz Ltd may include, without limitation: your name, e-mail address, billing address, shipping address, postal code, telephone number, mobile phone number, credit card information, debit card and related information, as applicable. We may also ask some additional optional questions to help us better serve you. Please note that when you make a purchase from any of the Websites, we may need to contact you via phone, postal mail or e-mail if we have questions regarding your order.

To customise our response to your preferences with your consent, City Threadz Ltd may ask you for personal information, such as your name, address, e-mail address, telephone number, mobile phone number and similar information. We do this, for instance, when you establish a user profile or account, register for contests and promotions, submit requests to City Threadz Ltd customer service respond to communications from City Threadz Ltd and for other services that require registration or subscription. When you establish a user profile in addition, personal information is collected in certain portions of the Websites in which visitors specifically and knowingly provides such information along with content submissions, community postings (e.g., chat or bulletin boards), suggestions, surveys or polls.

City Threadz Ltd may also collect personal information from you about a third party to carry out services relating to you or that third party at your request. For instance, you may provide us with personal information about a third party when you request that we ship an order to a third party or to send an e-mail to a third party. That information will only be used for the specific purpose of responding to your request, such as delivering the e-mail or to process and ship the order and confirm shipment.

Non-Personal and Aggregate Data

When you visit our Websites, we may collect “click stream” data (IP address, server address, domain name, browser information, and other non-personally identifiable information regarding your visit. This information may be combined with information you have provided to us (for instance by registering), which will enable us to analyze and better customize your visits. Like many websites, we may collect information regarding website usage by using cookies and tracking technologies. We may use information gathered from the cookies and tracking technologies to analyze and understand how the Websites are used and to enhance your visits to the Websites. For example, we may use cookies and tracking technologies to: (i) customize account pages for you; (ii) track user visits and account set-ups; (iii) determine what set-ups are most frequently requested; and (iv) provide for a “remember me” function to save your user name and password so you do not have to provide it each time you visit the Websites. You can find more information on how we use cookies in the section titled “Use of Cookies.”

We may also use a third-party service provider to help us optimize the products and services we offer through the Websites. That third party may place web beacons or data tags on the Websites and/or a cookie on your computer to facilitate collection of information on use of the Websites each time you visit the Website (“Session Data”).

Use of Cookies

A “cookie” is a small string of information that the website that you visit transfers to your computer for identification purposes. Cookies can be used to follow your activity on the Websites and that information helps us to understand your preferences and improve your website experience. Cookies are also used to remember user information such as your user name and password.

You can turn off all cookies if you prefer not to receive them. You can also have your computer warn you whenever cookies are being used. For both options you must adjust your browser settings. Please note than when you set your computer to reject cookies, the settings may limit the functionality of the website you visit and it is possible that you will not have access to some of the features on the website.

Use of Visitors’ Information

Except for the purposes set forth below and otherwise provided in this Privacy Policy, City Threadz Ltd will not share, sell, trade or otherwise transfer personal information provided by you on or through the Websites to third parties without informing you in advance. We will primarily use your personal information to provide products and services to you and to perform the following:

Business Uses – City Threadz Ltd uses the personal information that you provide to: (i) establish user profiles and accounts and store user preferences; (ii) administer and fulfil contests, promotions, surveys or other site features (for instance to deliver a prize you may have won in a contest); (iii) provide you with the products or services that you have ordered or requested; (iv) process and ship orders; (v) send order and shipping confirmations; (vi) provide customer service; (vii) process returns or exchanges; and (viii) protect you, and us, against error and fraud; (ix) keep records of returns and exchanges; and (x) as needed to investigate or enforce legal rights and obligations.

In addition, if you have opted-in to receive communications, including e-mails and/or SMS messages from City Threadz Ltd; we will use personal information provided by you to customise advertising and content we present to you, and to send you information and materials, including, without limitation, via e-mail or SMS messages about products, offers and news we think could interest you. This information may relate to products, offers and news of City Threadz Ltd or its licensees or carefully selected commercial partners.

Third-Parties – Information collected on or through the Websites may be shared or transferred to third parties who may be located outside Canada or the United States who perform services for us or with whom we contract for the purposes described in this Privacy Policy. For example, we may use third parties to host our Websites, assist in designing and operating the Websites or certain features, perform services (e.g., prize fulfilment), print or send communications on behalf of City Threadz Ltd, authorise and process payments, process and administer gift cards, provide customer service and help us analyse data.

City Threadz Ltd requires that these third-party providers employ a comparable level of protection for personal consumer information. Further, City Threadz Ltd only provides these third-party providers with the personal information necessary to perform their designated functions and services for us. You may be asked on certain areas our Websites whether you wish to receive information from third parties and, upon your consent, City Threadz Ltd and/or those third parties may use the personal information you provide to contact you consistent with the consent that you provided as permitted by applicable law.

Affiliated Businesses; Business Transfers – We may share the personal information you have provided us among our affiliated businesses that we control or that are under common control with us. They may use this information to offer products and services to you consistent with the purposes identified in this Privacy Policy, to the extent permitted by applicable law. The personal information that we collect may also be transferred as an asset in connection with a merger or sale (including any transfers made as a part of an insolvency or bankruptcy proceeding) involving all or part of City Threadz Ltd or as part of a corporate reorganisation, stock sale or change of control.

Required Disclosures – We may share personal information you provide to us with a third party if we are required by law to disclose that personal information. For example, we may be required to disclose personal information to respond to a subpoena, court order or other legal process, including any administrative proceeding, or in connection with an investigation. We may also disclose this information in response to a law enforcement agency’s request or as otherwise required or permitted by law when the information is relevant to investigating a violation of law or to address an emergency that threatens an individual’s life, health or security. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

Non-Personal Information – We may use non-personal information to analyze visits to the Websites and learn about the interests of our visitors in aggregate and to better understand your interests and needs, so we can improve our products and services and deliver to you the type of content, features and promotions in which you are most interested. We may share non-personal, aggregate data with our marketing partners or other third parties for research and marketing purposes.

We may on occasion combine information we received on or through the Websites with information obtained from other sources and outside records to enable us to update and correct the information contained in our database.

Who Manages Visitors’ Information?

The websites of City Threadz Ltd and the information collected are managed and controlled by
City Threadz Ltd or by third- party service providers that are required to maintain the security and confidentiality standards described in this Privacy Policy on behalf of City Threadz Ltd. The servers that make the Websites available and that store the information collected by City Threadz Ltd are located in the United States of America.

Protection of Visitors’ Information

City Threadz Ltd takes administrative, technical and physical precautions to safeguard your personal information against loss, theft, and misuse, as well as unauthorised access, disclosure, alteration, and destruction and requires its third-party service providers to do the same.

You can help us by also taking precautions to protect your personal data when you are on the Internet by changing your passwords often, using a combination of letters and numbers, and making sure you use a secure web browser.

Children’s Privacy

City Threadz Ltd does not knowingly collect personal information from children under 14 for marketing purposes, because some information is collected electronically, it can appear to be the personal information of the City Threadz Ltd purchaser of the product, and will be treated as such by this privacy policy. If a child under 14 submits personal information to City Threadz Ltd and we learn that that personal information is the information of a child under 14, we will attempt to delete the information as soon as possible.

If you are under the age of 14 you should not provide any personal information to us and you should use the Websites only with the involvement or a parent or guardian.

Right of Access

You have a right to access your personal information. You may exercise this right by visiting the “My Account” section of the website. From this link, you can view, challenge, modify or delete your personal information from our database. Please note that City Threadz Ltd reserves the right to retain personal information relating to you reasonably necessary to document its business activities or as needed for required disclosures.

Choices You Have

No one is required to provide us with personal information. Your provision of any personal information to us on or through our Websites or by other means must be voluntary and with your consent to the uses described in this Privacy Policy. In some cases, only persons who provide the requested personal information will be able to order products and services or otherwise participate in the Websites’ activities and offerings.

If you would like to be on our e-mail list, you will be provided with the opportunity to designate your preference on the Website. You will also have the opportunity to “opt-in” to join our emailing list to receive promotional news and related materials through the email. In addition, if you provide your mobile phone number and would like to receive text messages and/or SMS messages from us, you will have the opportunity to “opt-in” to receive those communications.


If you want to opt-out of having your personal information shared with our affiliates please visit the “My Account” section of the Websites, or send a letter to City Threadz Ltd at:

City Threadz Ltd.

Attn: Digital Marketing

17, King Street East

Hamilton L8N 1A1 Ontario


You also will have the opportunity to opt-out of receiving future e-mail communications by sending s an email at info@citythreadz.ca or by clicking on an “unsubscribe” hyperlink contained in promotional, commercial e-mails we send to you.

Please note that unless you cancel your registration, you will not be able to opt-out of receiving all types of communications, such as service announcements and administrative messages, as these types of communications are a necessary part of your account and use of the Websites.

Cancellation of Registration

You may cancel your user registration at any time, and you can choose to opt-out of receiving any future e-mails and/or SMS messages from City Threadz Ltd. Please note that modifications of the status of personal information will not stop e-mails and/or SMS messages (i) generated before City Threadz Ltd can accomplish the modification of the status of personal information or (ii) from third parties with whom City Threadz Ltd may have already shared that personal information consistent with this Privacy Policy.

Changes to the Policy

City Threadz Ltd may update its privacy policy from time to time due to changes in regulations and to keep up with new developments and possibilities on the internet. When we change the policy in a material way without notice will be posted on our website along with the updated privacy policy.

How You Can Contact Us

If you have any questions, comments or complaints about the site or any of our services, please write to us at:

City Threadz Ltd.

Attn: Digital Marketing

17, King Street East

Hamilton L8N 1A1 Ontario


City Threadz Ltd’ tips – what you can do to enhance your own security

Please do not ever give your password to others

Use a secure password, preferably a combination of letters and numbers

Get into the habit of changing your password on a regular basis

Make sure that you are using a secure, SSL-capable browser to surf the Internet

If you use a public computer (in an Internet cafe) or share a computer with others (e.g., at the office), we recommend that you log out of our site after you end your Internet session, in order to prevent unauthorized persons from shopping at our Internet store under your name.

To do this, navigate to “My Account” and click on “log out”.

Shipping & return

We have tried to simplify the shipping procedures to maximize your convenience. Shipping and delivery information is presented here. The actual cost of shipping will be automatically added to your online order statement when you confirm your order from the shopping cart.

If you have any questions regarding shipping do not hesitate to email us at info@citythreadz.ca

call 1-905-523-0711, Monday to Friday from 10h00 and 16h00 Eastern time zone .

To make a hassle-free return or an exchange, CityThreadz.ca offers a 30 day return policy! Merchandise returned for refund within the 30 day return period. Original shipping and handling charges are non-refundable. The Customer is responsible for return shipping and handling charges on all returned items. All returns must obtain a prior RMA# (Returned Merchandise Authorisation) from CityThreadz.ca. Any return we receive without an RMA number will be returned to you and no credit issued. RMA numbers are valid for 15 days from date of issuance. Returns must be 100% complete, unopened in original factory condition, with all original boxes and packing materials, contain all manuals, inserts and accessories. Additional charges may apply if the merchandise is not returned in 100% complete condition and/or opened.

Before requesting an RMA (Return Merchandise Authorization), make sure that you have read and understood clearly our Return Policy.

To obtain an RMA#, simply contact us at 1-905-523-0711 or by email at info@citythreadz.ca

RMA#’s and returns directions will be emailed to customer within 3 days.

When shipping your package, we recommend that you insure the package you are returning. In the event the package is lost or damaged in transit, CityThreadz.ca shall not be responsible. We suggest that you use a traceable carrier that can provide you with proof of delivery. RMA number must appear clearly on the shipping label affixed on the outside of all return shipments. Please do not mark the box itself in any other way.

We reserve the right to refuse a return on any product that does not meet these requirements.

After we have received your return, inspected it, and approved it for a refund, we will credit the approved refund amount to the original credit card used for purchase.

Defective Merchandise

Although, all products sold at CityThreadz.ca are New and they are covered by the Manufacturer’s warranty. CityThreadz.ca stands behind the quality and condition of all merchandise sold and our highly trained representatives are available to assist with manufacturer’s warranty service, exchange and repair if any item proves defective.

If your merchandise arrives malfunctioning or appears to be defective, please contact the manufacturer to obtain warranty service. In many instances. Our Customer Service team will make every effort to assist you in obtaining technical support and warranty service. At the discretion of CityThreadz.ca, in some instances, we may decide to repair or replace a defective product via our facility or to a designated repair station closer to your area. Defective merchandise returned to our facility will be replaced with the same product. Refunds will be subject to a 15% restocking fee less the original shipping charges. The Customer is responsible for return shipping and handling charges on all returned items.

Damaged Merchandise

In the event that your merchandise arrives to you in physically damaged condition due to transit damage, please email us at info@citythreadz.ca. You must make claims for damage within 3 days of delivery. After this allotted time, we cannot accept responsibility for the claim. We will contact the delivery carrier (UPS, FedEx, Purolator or Canada Post) on your behalf and have the merchandise picked up and inspected. Merchandise must be returned in the original shipping carton. Upon receipt of damaged merchandise to our warehouse, a replacement unit of the same model will be shipped to you or to be credited.

Refused Shipments

At CityThreadz.ca, we make every effort to ship orders expeditiously. Merchandise that is refused will be subject to a 15% restocking fee. Shipping and handling charges are non-refundable. If you wish to cancel your order prior to shipping you must let us know the day prior to shipping. No charges will be posted for cancellations that are made prior to processing and shipping.

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