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Shipping Policy


Shipping fees

The Customer bears the shipping costs, which shall be added to the Purchase Price. The Customer is informed of the amount of the shipping costs during the order transaction via the Website. Costs which may arise due to customs duties or customs clearance are borne by City Threadz Ltd.

Shipping

Most orders are processed within 24 hours from original receipt of order, and approval of credit card. We offer several options for shipping orders: UPS ground, 3rd Day Select, 2nd Day Air, as well as Next Day Air within Canada Post, FedEx and shipping charges will be indicated on your order form. All Deliveries are insured and guaranteed against loss, theft and damage. For your protection and credit card security, credit card orders shipping to an address other than the credit card billing address may be delayed.

Delivery information within Canada Any item available through CityThreadz.ca can be delivered to your home, to your place of work or to any one of the Delivery service centres from coast-to-coast. You should receive your order within 5 business days. Delivery time is for ground shipment. The delivery period is based on your shipping region. Special order items should take 15 business days. For all residential deliveries the delivery agent will make one delivery attempt. Purolator will leave a calling card detailing how you may contact them for further delivery instructions. CityThreadz.ca does not presently offer expedited shipping. CityThreadz.ca does not currently ship to P.O. Boxes. Please note that the shipping charge may be subject to additional fees according to the shipping address. In this case, you will be notified and requested for approval before we process the order. All shipping rates are subject to change without notice.

Delivery information within United States Any item available through CityThreadz.ca can be delivered to you directly. Orders should arrive between 5 to 15 business days. Upon request, we will deliver merchandise to your place of work or any other destination you wish to provide. In most areas, The delivery agent will ring your doorbell, and then leave your package in an inconspicuous area. If this is not convenient, please be sure to request “hold for pick up”. CityThreadz.ca does not currently deliver to P.O Boxes, “APO” or FPO boxes. Please note that the shipping charge may be subject to additional fees according to the shipping address. In this case, you will be notified and requested for approval before we process the order. All shipping rates are subject to change without notice.

If you have any questions regarding shipping do not hesitate to email us at info@citythreadz.ca call 1-905-523-0711, Monday to Friday from 10h00 and 18h00 Eastern time zone .



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